“I always receive excellent customer service when I call Mason and Associates. They are a solid family owned business that I have worked with for many years. I love that I can call and speak to a live person who is easy to talk to and willing to help; I never feel lost or get transferred many times before I speak to someone. Everything I ask Mason and Associates they are willing to do.”
“Mason and Associates has proven to be efficient in what they do. I like that I can call and get the correct answers. If they don’t know the answer, they find it and immediately call me back. They follow up in a timely manner so that nothing falls through the cracks.”
"Dear Charlie, Brent and Liliana, Just a quick note to thank you for taking the time today to come downtown and explain the current situation with regard to Obamacare. It was most helpful in our understanding of this complex subject. Your firm has always represented us to the health insurance industry with the highest standards of care and we really appreciate it. Thanks for always being there for us, it clearly underscores why our companies have been doing business together for 40 years. All the best."
“Our Benefits Advisors Mason and Associates are doing everything right! Anytime I have a question or a problem, I can call them and get a quick answer as opposed to going direct to the carriers who can sometimes take their time getting back to me. They have taken a load off by providing us with excellent value added services such as COBRA administration and 24/7 Human Resources Consultants. I wouldn’t change a thing. "
“Charles W. Mason and Associates demonstrated exceptional efforts in helping Mintie provide a more economical Health Plan for its employees. In doing so they also helped us become more compliant with the new health insurance requirements of OBAMACare. As a result of their willingness and eagerness to “really help us” the migration process from one provider to another was pretty seamless. We continue to receive round the clock assistance for both the plan administrator and more importantly for our employees. We have the added benefits of actually “speaking” with a representative for a quick answer to a question as opposed to being directed to a portal. Our bilingual employees are very happy/comfortable with picking up the phone to ask for help which is a great plus for us. I commend you and your team, thank you for a job well done!"